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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Karina Blanco

September 9, 2026

5  out of  5
rating by Karina Blanco
"Love it sm"
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john

September 6, 2026

5  out of  5
rating by john
"Looking forward to having Ben Carr as my agent"
We responded:
"John, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Kerry Mitchell

September 6, 2026

5  out of  5
rating by Kerry Mitchell
"Very friendly staff with helpful responses. They follow up on questions and reach out to address any concerns. The whole team works seamlessly together, taking care of my home and auto insurance."
We responded:
"Kerry, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my San Francisco insurance team! - Your State Farm Agent, Ben Carr "
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Lizeth Oviedo

September 4, 2026

5  out of  5
rating by Lizeth Oviedo
"Made the process of getting my own insurance for the first time very easy, my agent (Andres Sandoval) was super attentive and helpful!"
We responded:
"Lizeth, thank you for the fantastic review! We’re always here to support you with your insurance needs in San Francisco. "
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Philip Tsang

September 4, 2026

5  out of  5
rating by Philip Tsang
"Ben and his team is very professional. They explain their service and my premium in clear terms. They will reach out to help me with any concerns and questions. Definitely reach out to them if you are looking for a professional insurance agents who are responsible."
We responded:
"Wow, thank you for the 5-star review, Philip! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Roopa Kumar

September 2, 2026

5  out of  5
rating by Roopa Kumar
"Excellent service"
We responded:
"Thank you for taking the time to leave such a great review, Roopa. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Linda Ono

September 1, 2026

5  out of  5
rating by Linda Ono
"I like being able to make some periodic insurance payments via phone with a real person in the office. Seriously, staff help me avoid missing a payment and late fees. Very helpful and friendly😊"
We responded:
"Linda, thank you for your wonderful review of State Farm Agent Ben Carr’s Team! Linda, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Ben Carr’s Team! "
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Teejay Johnson

August 31, 2026

5  out of  5
rating by Teejay Johnson
"Oscar was great with the questions!"
We responded:
"Teejay, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our San Francisco insurance team is always here and happy to help. "
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Collette R Williams

August 28, 2026

5  out of  5
rating by Collette R Williams
"I want to take a moment to recognize Mr. Philip for the kindness, patience, and understanding he has consistently shown me. I have been unemployed for quite some time and, unfortunately, have not been able to maintain my vehicle insurance. Throughout this difficult period, he has never made me feel judged, embarrassed, or uncomfortable about my circumstances.

Mr. Philip is always soft-spoken, respectful, encouraging, and genuinely understanding. Even when I know I need to call him about something difficult, I never feel like I need to avoid the conversation. He has a way of simply saying, “I understand,” and making you feel supported rather than pressured. His words of encouragement and blessings have meant more to me during this season than he probably realizes.

He has been a wonderful State Farm agent and, more importantly, a genuinely kind person. When I am employed again and able to reinstate my vehicle insurance, Mr. Philip is the person I intend to call. I would absolutely recommend him to anyone looking for an insurance agent who combines professionalism with compassion and humanity.

Thank you, Mr. Philip. Your kindness has truly been appreciated."
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Ben Carr’s team. "
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S Motta

August 28, 2026

5  out of  5
rating by S Motta
"Very professional and best customer service"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Tina Segrove

August 27, 2026

5  out of  5
rating by Tina Segrove
"State Farm recently assigned me a new agent, Ben Carr. His staff reached out to me with a warm welcome, sharing the news my auto insurance rates were set to decrease. Philip was very helpful and I'm happy they have an office in my home town of Concord."
We responded:
"Hi Tina, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Ben Carr’s team.  Please reach out to us if any questions come up!  - Ben Carr’s Insurance Team "
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Eddie Jackson

August 24, 2026

5  out of  5
rating by Eddie Jackson
"I would Like To Thank Phillip Pierce for always keeping updated on my policies, letting me know when things change. I got good news this morning on a policy price dropped, I love hearing that. Thanks Phillip for always keeping me informed, have a great week."
We responded:
"Hi Eddie,

Thank you so much for your kind words! I’m glad to hear that Andres was able to help you find the right coverage and discounts, and that he took the time to explain everything clearly. We’re happy to have him on our team. We appreciate your business and wish you and your family a wonderful holiday season!

Best regards,
Ben Carr
Owner, Ben Carr Insurance Agency "
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Ellen DiGiacomo

August 20, 2026

5  out of  5
rating by Ellen DiGiacomo
"State Farm's Ben Carr and Philip Pierce are the best! I have my Auto Insurance and Homeowners with them for many years. Recently Philip called me to tell me my Auto Insurance premiums were going down! They are always friendly and take lots of time reviewing my policies."
We responded:
"Ellen, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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shane hariz

August 20, 2026

5  out of  5
rating by shane hariz
"Ben and his team are all wonderful! Anytime I have any questions their friendly team always picks up and answers them. I have also gotten great rates across my auto policies!"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Gladys Urquidez

August 18, 2026

5  out of  5
rating by Gladys Urquidez
"Was very patient with me and explained everything. I’m glad I made the switch over!"
We responded:
"Hi Gladys, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Ben Carr, Your State Farm Agent "
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Lee Kirkpatrick

August 18, 2026

5  out of  5
rating by Lee Kirkpatrick
"Ben Carr and team are always available and respond quickly to questions. On multiple occasions Ben has taken the time to explain issues, even issues tangential to my insurance policies."
We responded:
"Thanks so much for the fantastic rating, Lee! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Carla Brown

August 17, 2026

5  out of  5
rating by Carla Brown
"The agent (Oscar) was very knowledgeable and patient in helping me purchase car insurance. I really appreciate the patience and time he spent assuring every question asked was answered! Thank you Oscar!!"
We responded:
"Hi Carla, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Ben Carr’s team.  Please reach out to us if any questions come up!  - Ben Carr’s Insurance Team "
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Dana Loof

August 17, 2026

5  out of  5
rating by Dana Loof
"I've had great experience with Ben and team, very proactive and supportive! Highly recommend."
We responded:
"Hi Dana, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in San Francisco.  If you ever need help, we are just a phone call away!  - Your State Farm Agent, Ben Carr "
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Laura Simpson

August 11, 2026

5  out of  5
rating by Laura Simpson
"Ben and staff are friendly and helpful."
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in San Francisco. "
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Richard Chu

August 6, 2026

5  out of  5
rating by Richard Chu
"I’ve been a State Farm customer for over 10 years, and they have consistently earned my trust. On the occasions when I’ve needed to file a claim, Ben and Phillip checked in with me throughout the process to make sure I was taken care of and fully supported. They truly went the extra mile during stressful situations.

Most recently, Phillip proactively contacted me about policy adjustments that resulted in significant savings on my insurance premium—without me even having to ask. With insurance costs and nearly everything else continuing to rise, it was refreshing to see a company looking for ways to help its customers save money.

A huge shout-out to Ben and Phillip for always being professional, knowledgeable, responsive, and genuinely caring. I truly appreciate everything they have done for me and will gladly continue trusting them with my insurance for many years to come. Highly recommended!"
We responded:
"Thank you for the 5-star review, Richard! We’re proud to serve the San Francisco community and truly appreciate your support. "
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Barbara Hoffman

August 5, 2026

5  out of  5
rating by Barbara Hoffman
"When I have a question I
Can always speak to the agent on the phone and get an answer immediately
When talking to anyone of Bens staff I resolve any problem needed"
We responded:
"Barbara, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Ben Carr’s Team!"
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Lisa Maulhardt

August 5, 2026

5  out of  5
rating by Lisa Maulhardt
"Ben's team, Philip especially, has always served us with kindness and responsiveness. We're appreciative of their partnership."
We responded:
"Lisa, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in San Francisco. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Ben Carr and Team "
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Matthew Newell

August 4, 2026

5  out of  5
rating by Matthew Newell
"Professional and friendly office for car insurance coverage. Worked with Phillip he was great. Highly recommended if you’re looking at auto policies."
We responded:
"Thank you so much for the 5 stars, Matthew! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Lily Fu

August 3, 2026

5  out of  5
rating by Lily Fu
"Ben and his team, especially Phillip has always been very responsive, and professional. They even offer premium reduction when the policies change to our favors. Appreciate the support we have been receiving for years!"
We responded:
"Lily, thank you for the fantastic review! We’re always here to support you with your insurance needs in San Francisco. "
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Andrew Poole

July 31, 2026

5  out of  5
rating by Andrew Poole
"Be and Philip are the best in the biz! Thanks!"
We responded:
"Andrew, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "